Refund policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, please review our return and exchange terms below.

1. Eligibility for Returns

Returns or exchanges will be accepted if:

• The product is unused, sealed, and in its original packaging.
• A return request is raised within 7 days of delivery.
• You provide a valid proof of purchase (order number/invoice).

2. Non-Returnable Items

• Opened or used products.
• Fragrance testers or promotional gifts.
• Clearance or final-sale items.

3. How to Initiate a Return

1. Email us at support@parisbelle.co with your order details and reason for return.
2. Our team will review your request and share the return instructions.
3. Send the item to the provided address.
   Once received and inspected, we will process your refund or exchange within 5–7 business days.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• We recommend using a trackable courier service, as we are not liable for lost return packages.

5. Damaged or Incorrect Products

• If your product arrives damaged or wrong, notify us within 48 hours.
• Email clear photos of the item and packaging to support@parisbelle.co.
• We’ll arrange a replacement or refund at no extra cost.

6. Refund Method

• Refunds are processed to your original payment method and may take 5–10 business days to reflect, depending on your bank.